Case study · Water supply

MOON Water: a CRM for a water-supply business

MOON Water runs its whole operation in one CRM: customer accounts, delivery scheduling, billing and reports. Built in Next.js, it replaces the registers and spreadsheets a water-supply business usually juggles with a single system the office works from every day.

MOON WaterPakistanLive and in daily use
Full records
Customers
Scheduled
Deliveries
Bills & dues
Billing
Built in
Reports

The client

MOON Water is a bottled-water supply business. Keeping customers, deliveries and payments in registers and separate sheets made it hard to see the full picture, so the business wanted a single system its office staff could work from day to day.

MOON Water supplies bottled water to homes and offices. The CRM is the one place the business runs from: who its customers are, what gets delivered to them, what they owe, and how the month is going.

What we built

4 systems, feature by feature

01

Customer management

Every customer and their account in one place.

Live
  • Customer records
    Name, contact, address and area for each customer, kept in one place.
  • Account history
    Deliveries, bills and payments for a customer, together on their account.
  • Search and filter
    Find a customer or a group of customers quickly by name, area or status.
02

Delivery scheduling

Planning and tracking what goes out, and to whom.

Live
  • Scheduled deliveries
    Set up deliveries for customers and see what is due.
  • Delivery rounds
    Organise deliveries by area and day so rounds are planned, not ad hoc.
  • Delivered and pending
    Mark what has been delivered and see what is still outstanding.
03

Billing

Bills, payments and what each customer owes.

Live
  • Customer bills
    Bills raised per customer for the period, from what was delivered.
  • Payments and dues
    Record payments and keep each customer's running balance up to date.
  • Receipts and statements
    Printable receipts and a per-customer statement of bills and payments.
04

Reports

The month at a glance for the office.

Live
  • Sales and collection
    What was billed and what was collected over a period.
  • Delivery reports
    Deliveries by customer, area or day.
  • Outstanding dues
    Who owes what, so follow-ups go to the right customers.

Engineering & delivery

How it was built and how it runs

Services
CRM DevelopmentCustom SoftwareWeb Development
Technology
Next.jsReactPostgreSQL

How it is built

The CRM is a Next.js application with four working areas — customer management, delivery scheduling, billing and reports. Customer records, the delivery calendar, the bills and the numbers all live together, so a change in one place is reflected everywhere instead of being copied by hand.

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16 industry CRMs shipped96+ clients · 14 countriesRemote-first · Global delivery