Introduction
This Privacy Policy describes how TechNova ("we", "us", or "our") collects, uses, stores, and protects information about visitors to our website and clients of our software products and services. By using our website or engaging us for a project, you agree to the practices described here. We review this policy regularly and will publish any material changes on this page along with an updated revision date.
Information We Collect
We collect information you provide directly to us, such as your name, business name, email address, phone number, country, and project details when you fill in a contact or quote form. We also collect technical information automatically, including IP address, browser type, device information, referring pages, and pages visited, through standard server logs and analytics tools. For active clients, we collect information necessary to deliver and support contracted software.
How We Use Your Information
We use collected information to respond to inquiries, prepare proposals, deliver and support the software and services you have engaged us for, send relevant transactional and project communications, improve our website and product offering, and meet legal, accounting, and tax obligations in the jurisdictions where we operate. We do not use your information to build advertising profiles and we do not sell personal data to third parties under any circumstances.
Data Security and Retention
We apply industry-standard administrative, technical, and physical safeguards to protect the information we hold, including encrypted transport, restricted access controls, and regular security reviews. We retain personal and business information for as long as it is needed to provide our services, meet legal obligations, and resolve disputes. Once data is no longer required for these purposes it is securely deleted or anonymized.
Your Rights
You have the right to access, correct, or delete the personal information we hold about you, to object to or restrict certain processing, and to request a portable copy of your data. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe, typically within thirty days. We will verify your identity before acting on requests that involve the disclosure or deletion of personal data.
International Transfers
TechNova is based in Karachi, Pakistan, and works with clients in the United Kingdom, the Gulf region, North America, and beyond. Where information is transferred across borders for the purposes of project delivery or hosting, we ensure appropriate safeguards are in place, including contractual protections with our vendors and adherence to relevant data protection standards in the jurisdictions involved.
Contact Us
If you have questions about this Privacy Policy or about how your information is handled, please contact us by email at sales@technovateam.com. We aim to respond to all privacy-related inquiries within five business days, and we welcome feedback that helps us strengthen the way we steward client and visitor data.