Overview
TechNova Team is a custom software development studio. Most engagements run on a milestone-based payment model: a deposit at kickoff and the balance split across defined deliverable milestones. This page explains how refunds, cancellations, and disputes are handled across that structure.
Kickoff Deposit
The kickoff deposit (typically 25-50% of the total project fee) is non-refundable once project work has commenced. The deposit covers requirement gathering, technical discovery, project setup, and team allocation. If you choose to cancel BEFORE we have started work, you may request a full refund of the deposit within 7 days of payment by emailing sales@technovateam.com.
Milestone Payments
Each milestone is invoiced after the deliverable has been completed and delivered for review. Milestone payments are due within 14 days of invoice. A milestone is considered accepted unless you raise specific written objections within 7 days of delivery. Once a milestone is accepted, the corresponding payment is non-refundable.
Cancellation by You
You may cancel an engagement at any time by giving 30 days written notice to sales@technovateam.com. On cancellation, you will be invoiced for: (a) all completed milestones not yet invoiced, (b) work-in-progress on the next milestone, prorated, and (c) any non-cancellable third-party costs already committed (cloud, licenses, vendors). We will hand over all completed work product, source code, and documentation corresponding to the amounts that have been paid in full.
Cancellation by Us
We reserve the right to cancel an engagement if (a) invoices remain unpaid more than 30 days past due, (b) the project scope is materially changed without an agreed change order, (c) the working relationship has broken down in a way that prevents delivery, or (d) we are unable to obtain the information, access, or decisions needed to complete the work. In these cases we will refund any unearned portion of pre-paid amounts and hand over all completed work product.
Refunds for Defects
We warrant that delivered software will substantially conform to the agreed specification for 30 days after go-live. Any reproducible defect within scope and within that period will be fixed at no cost. If we are unable to fix a critical defect within a reasonable period after notification, you may request a partial refund proportionate to the affected functionality. This warranty is your sole remedy for defects in the delivered software.
Disputes
If you disagree with any invoice or milestone acceptance, please raise the dispute in writing to sales@technovateam.com within 7 days. We will respond within 5 business days with a proposed resolution. Most disputes are resolved by clarifying scope, adjusting milestones, or providing additional review. Unresolved disputes will be handled under the governing-law and contact provisions of our Terms of Service.
Refund Method
Approved refunds are issued via the same payment method used for the original payment, where supported by the processor. For payments received via Wise or international bank transfer, refunds are processed within 7 business days of approval. For card payments, processor settlement times typically add 3-10 days. Currency conversion costs are passed through at cost.
Contact Us
For any refund, cancellation, or dispute questions, please contact us by email at sales@technovateam.com. We aim to respond to all such inquiries within 3 business days.